It takes months to find a customer. Seconds to lose one.
First, we struggle to get those clients and customers and then there is the challenge of keeping them happy with our products and services so that, hopefully, they’ll continue to buy from us and recommend our business to others. Realistically, you won’t be able to make everyone happy or keep them happy all of the time. Even giving 200% in all your processes from purchase to customer service!
So, when I came upon this HelpScout article: How to Handle 8 Challenging Customer Service Scenarios, I knew I had to share it with our SMARTSTART Community.
8 Challenging Customer Service Scenarios
The article covers these 8 customer service scenarios:
- When You Don’t Know
- An Item Isn’t Available
- When Transferring a Customer
- Feature Requests That Won’t Work
- Favours That Can’t Be Done
- A Product is Defective
- Closing with a Customer
- Severely Angry Customers
It’s not a matter of “if” you’ll ever need to know this, it’s a matter of “when”. So take a few minutes to read the article and think about how it would make sense to handle each scenario in your business.
More next time. Until then, remember to LOVE YOUR WORK, whatever it may be.
PS Did this post speak to you? If so, please feel free to share it with your own communities, friends and followers. Thanks for sharing the love! ♥♥♥